Please also see our COVID-19 information panel
We serve National Health Service patients and are devoted to providing good, friendly and efficient healthcare. We offer general medical services, child health care, maternity and contraceptive services.
The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.
In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.
We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.
We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high-risk groups is available here. A further update is expected on Monday 2 November. It is expected that the Government will write to patients who were previously classified as Clinicically Extremely Vulnerable. GPs at our practice have no additional information about the current situation and are unable to help with requests for COVID-related sick notes or other letters relating to COVID.
We appreciate there are concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice, we are very sorry, but decisions about children attending school are not ours to make. should you have a concern about your child's welfare in school please contact the local authority or your child's school.
EPS4 goes live at Bilborough Surgery on 1st September 2020. If your prescriptions are already sent electronically to a nominated pharmacy then there is minimal change. If you do not have a nominated pharmacy, your prescription will be sent electronically to the NHS Spine and a pharmacy of your choice will then retrieve your prescription when you go to collect this by advising them of your NHS number. If you do not know your NHS number, ask your doctor when they are issuing you your prescription. Prescription tokens are also sometimes generated, however you can still get your prescription without these. If you do not currently have a nominated pharmacy but would like to nominate one, please speak to reception.
Read more about EPS on the NHS website.
After 49 years of service to the NHS and as GP Dr Phillips has made the difficult decision to retire. Dr Phillips retirement will be effective from 1 July 2020. Reception at Bilborough Surgery will remain open for patients to make appointments by phone. However, all care will be provided at Bilborough Medical Centre on Bracebridge Drive, under Partner, Dr Rebecca Steed and the management of Nottingham City GP Alliance, until further notice.
Dr Rebecca Steed, Clinical Lead at Bilborough Medical Practice says:
“We can’t wait to welcome Bilborough Surgery patients to the Bilborough Medical Centre family. We look forward to you being able to access the wide range of services that we can offer with phlebotomy, nurse clinics, minor illness appointments, joint injections, and pharmacists in addition to GPs. We have worked hard to ensure that we offer a range of choice but retain a personalised service with continuity of care, since NCGPA took over our management.
You will not need to take any action. All administration duties will happen behind the scenes by the dedicated admin teams.”
The NHS in Nottingham and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with Coronavirus including a new continuous cough, or a high temperature, or loss of taste/sense of smell, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend our GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
Everyone is being reminded to follow Public Health England advice to:
All patients registered at Bilborough Surgery can now access additional routine appointments at evenings and weekends. This is through a brand new NHS service called GP+ Nottingham City. Launched in April 2018, this is Nottingham’s first city-wide extended hours GP Service.
The service offers appointments with GPs, advanced nurse practitioners, practice nurses, treatment room nurses, clinical pharmacists and physiotherapists in a fully equipped accessible location in the heart of Nottingham city.
To book an appointment, please ring the surgery on 0115 9292358. This is not a walk-in service. All appointments must be pre-booked.
Opening hours are:
Monday to Friday: 16:00 – 20:00
Saturday: 09:00 - 13:00 and 14:00 - 18:00
Sunday: 09:00 – 13:00
The service is located at 79a Upper Parliament Street, Nottingham, NG1 6LD
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline app you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Electronic Prescription Service (EPS) is now live in our practice. You can read further information about Electronic Prescriptions or speak to a member of our team.
From April 2015 all GP practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
Dr Steed is the named GP for all patients registered at the practice. She has overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you have always done.
You can now book your appointment and order your repeat prescription online using our patient online access service. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.
If you have not already registered for this service please pop into the surgery for details.
New rules for Drug Driving came into force on 2 March 2015. Read more about drug driving rules...
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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